Privacy Policy

This Privacy Policy (“Policy”), effective from 7th July, 2025, describes how House of Dhapi Private Limited (“Tropup”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information in compliance with applicable Indian laws. This Policy applies to all personal information processed by us through our website, mobile application, and offline channels (collectively referred to as the “Platform”).

By accessing or using our Platform, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our Platform.

 

1. Who We Are

Tropup is a brand owned by House of Dhapi Private Limited, with its registered office at:

D-53, Fateh Singh Market, Near Railway Station, Jaipur – 302006, Rajasthan, India.

House of Dhapi Private Limited is engaged in the business of conceptualizing, curating, designing, manufacturing, producing, importing, selling, marketing, and retailing clothes, garments, accessories, and other similar/associated/complementary/allied/cognate items under its brand name Tropup.

2. Our Role

• Data Controller: We determine the purposes and means of processing your personal information.

• Data Processor: In some cases, we process information on behalf of other controllers.

3. Our Commitment to Privacy

We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws. We regularly review our practices to maintain the confidentiality, integrity, and security of your information.

4. Information We Collect

We may access, collect, store, and process the following:

A. Information You Provide:

Name, email, contact number, address, date of birth, and payment details when you place an order, create an account, or contact us.

B. Information We Collect Automatically:

IP address, device information, browser type, location, usage patterns via cookies and similar technologies.

C. Information from Third Parties:

Delivery address updates or data from logistics and payment partners.

D. Sensitive Personal Data:

Payment details such as card information or bank account numbers.

5. Categories of Personal Information

• Identity Data: Name, address, contact info, DOB, gender.

• Financial Data: Transaction history, payment methods.

• Technical Data: IP address, device type, browsing behavior.

• Public Data: Any publicly available information.

6. Consent

By using our Platform, you consent to the collection, use, and disclosure of your personal data (including sensitive personal data) as outlined. You also consent to international data transfers for storage or processing.

7. How We Use Your Information

• To fulfill orders and process payments

• To manage your account

• For customer service

• To personalize your experience

• For marketing communications (with opt-out)

• For analytics, improvement, and security

• To comply with legal obligations

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand usage patterns

• Improve platform performance

• Enable personalization

You may disable cookies through your browser settings, but this may affect your experience.

Third-party service providers may use their own cookies or trackers. We are not responsible for their privacy practices.

9. Disclosure of Personal Information

We may share your information with:

• Service providers for logistics, payments, analytics, and marketing

• Regulators or legal authorities when required by law

• Business partners in the event of a merger, acquisition, or restructuring

• Third-party payment gateways, under encrypted, secure environments

• Cross-border processors, in compliance with Indian data protection standards

• Others, only with your explicit consent

All service providers are contractually obligated to use your data only for authorized purposes.

10. Third-Party SDKs and Tools

Our platform may use third-party SDKs (e.g., for payments or analytics). These are bound by their own privacy terms. We are not liable for their actions or breaches.

11. Cross-Border Data Transfers

Your personal data may be stored or processed outside India. We ensure all transfers are secure and comply with applicable laws.

12. Data Security

We implement reasonable technical, physical, and administrative safeguards to protect your information against unauthorized access or loss.

13. Data Retention and Disposal

We retain your personal data as long as required for business, legal, or operational reasons. Once no longer necessary, we securely delete or anonymize it.

14. External Links

Our Platform may link to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before sharing data.

15. Children’s Privacy

We do not knowingly collect data from anyone under 18. If you are a minor, please do not register or provide any information.

16. Your Rights

You have the right to:

• Access or correct your data

• Request deletion or restrict processing (where legally permitted)

• Withdraw consent for marketing or profiling

To exercise your rights, write to us at hello@tropup.com. We aim to respond within 30 calendar days.

17. Intellectual Property

All content on the Tropup website, including images, logos, designs, videos, and code, is the exclusive property of House of Dhapi Private Limited.

Unauthorized use is strictly prohibited.

18. Modifications to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on www.tropup.com. Continued use of the Platform implies acceptance.

19. Disclaimer

You are responsible for securing your account login. Tropup is not liable for misuse caused by unauthorized access.

20. Opt-Out Policy

To opt out of marketing communications:

• Click the “unsubscribe” link in any promotional email, or

• Write to us at hello@tropup.com

21. Severability

If any clause of this policy is found invalid, the rest will remain enforceable and effective.

22. Governing Law

This Privacy Policy is governed by Indian law. Any disputes are subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

23. Contact Us

For any questions or concerns related to this Privacy Policy, please contact us at hello@tropup.com